Support

Need an answer right now? Our live chat connects you to a real agent within seconds — typically under 60 seconds — any hour of the day. Whether you’re confirming a deposit, troubleshooting a game, or clarifying bonus rules, the chat team provides fast, practical steps so you can get back to playing. Live chat is the quickest way to resolve time-sensitive issues.

Email and phone — choose the pace that fits

Prefer to write? Email support@luckycanoecasino.com with your question and expect a clear reply within 12–24 hours; complex issues are usually answered within one business day. If you’d like to speak to someone, phone support is available and can be arranged on demand or as a scheduled call-back for detailed cases — our agents will confirm an estimated wait or callback time when you reach out.

Fast answers in our Help Center and FAQ

Before contacting support, check the Help Center for step-by-step guides and quick fixes covering account setup, deposits and withdrawals, verification, and bonus rules. You’ll find specific details about our Welcome Bonus (200% + 200 Free Spins) and information about Gold Coins and Sweeps Coins — including the requirement that Sweeps Coins must be wagered once before redemption. The FAQ is organized so you can resolve common questions immediately without waiting.

How we resolve issues — clear, confident, and accountable

Our support team is trained on account security, payment flows (MasterCard, Visa, USD transactions), and platform behavior across titles from Bgaming (Softswiss), Booming Games, Fugaso, and more. For account or transaction issues we typically provide a resolution plan within 24 hours and work to complete verifications or payout clarifications within 24–72 hours, depending on the case. If a problem needs escalation, you’ll receive timely status updates so nothing goes unanswered.

Personal, approachable support every time

We treat every inquiry as a priority. When you contact us, expect a friendly agent who listens, explains next steps in plain language, and follows through. Bring your account email and any transaction IDs to speed up handling; we’ll take care of the rest. If you want to review current promotions or bonus details while you wait, check our promotions page for the latest offers and conditions.

Reach out whenever you need assistance — our team is here to help you play confidently, protect your account, and get issues sorted quickly.